SMDreal: Unable to initialize scan engine. Check the scan engine and pattern file.

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: SMDreal: Unable to initialize scan engine. Check the scan engine and pattern file.

Feedback Type: Problem

Product Area: Domino Server

Technical Area: Administration

Platform: System i (iSeries/i5OS)

Release: 8.5.1

Reproducible: Intermittent

Got a Trend Scan Micro pattern update that runs in the early am. Update works fine. Tries to restart smdreal to use the new pattern file. Something untoward happens. smdreal is unable to restart. Not having smdreal kills mail routing. So basically no email routes from around midnight until 7am.
Then, around 7am an agent written by our Notes guru does a show statistic and notices a bunch of held mail and automatically runs a tell smdreal quit, pause, load smdreal, and this jumpstarts the whole process. Then mail starts routing.
I'm going to open a ticket with trend but I was wondering if y'all knew what to make of this "SMDreal: Unable to initialize scan engine. Check the scan engine and pattern file." message.

This is NOT uncommon for the one pattern update to not be able to restart smdreal.

Lotus Domino (r) Server (Release 8.5.1FP1 for i5/OS)

02/02/2010 00:23:22 SMDupd: Starting
02/02/2010 00:23:22 SMDupd: Updating component(s)
02/02/2010 00:23:22 SMDupd: Connecting to ActiveUpdate server or other intranet server...
02/02/2010 00:23:23 SMDupd: Downloading components...
...
02/02/2010 00:29:32 SMDupd: Deploying downloaded components...
> tell SMDreal RELOAD >/NOTES01/NOTES/DATA/rem01947.con

> tell SMDreal RELOAD
Command has been executed on remote server. Use 'Live' console option, in future, to view response from server.
02/02/2010 00:29:33 SMDupd: Shutdown
02/02/2010 00:29:33 SMDreal: Waiting for all scanning threads to terminate
02/02/2010 00:29:44 SMDreal: Starting
02/02/2010 00:29:52 SMDreal: Starting
02/02/2010 00:29:52 --------------------------------------------------------------------------
02/02/2010 00:29:52 Trend Micro ScanMail(TM) for Domino Real-time Scanner, release 3.0, May 2005
02/02/2010 00:29:52 Copyright (C) 1989-2009, Trend Micro Inc., All Rights Reserved
02/02/2010 00:29:52 SMD: Build 3.0.1.5515 Mar 6 2009 11:16:01
02/02/2010 00:29:52 --------------------------------------------------------------------------
02/02/2010 00:30:10 Scan engine version: 8.700-1004; Virus pattern file version: 6.817.00
02/02/2010 00:30:10 SMDreal: Unable to initialize scan engine. Check the scan engine and pattern file.

Feedback number WEBB82AJ5M created by ~Cheryl Umaobu on 02/02/2010

Status: Open
Comments: